Reference

How gotto77 Handles Your Personal Information

Your privacy is part of how we operate — not an afterthought. This policy explains what data gotto77 collects when you use our lobby, make deposits via DANA, OVO, or GoPay, and contact our support team, and it tells you exactly how to request…

Data You ControlDANA, OVO, GoPay Account ContextSecure Data HandlingYour Right to AccessContact Us Directly
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gotto77 How gotto77 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We use SSL encryption on every page of the lobby and across all deposit and withdrawal flows. Your account password is hashed — our team cannot read it, only reset it through a verified OTP sent to your registered contact. Data retention periods follow the requirements that apply in your region; once a retention period expires, records are deleted from active systems on a rolling schedule. You can request a copy of the personal data we hold at any time through the contact paths above.

Encryption in Transit

Every connection to gotto77 — from login through to GoPay or OVO deposit confirmation — runs over SSL. Your data is not readable in transit by third parties.

Account Access Security

Login uses a session token tied to your device. Unusual access patterns trigger an OTP verification step sent to your registered email or phone before the session continues.

Retention and Deletion

We hold your account data for the period required by applicable local law. Once that period passes, records move off active systems. You can request early deletion where local law permits.

Who to Contact for Changes

Data correction, access requests, and deletion queries all go to our support team. Use live chat or email — both routes reach the same privacy-responsible team member.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct, or remove data we hold on your account, our support team handles privacy requests directly. You can reach us through live chat inside the lobby, by email at the address shown in your account settings, or through the in-app help form on mobile. Players in Tangerang and across Indonesia can submit a data request any time — we aim to acknowledge it within one business day and resolve straightforward requests promptly.

Team online

Live Chat

Open the lobby on any device and tap the chat icon. Our team handles data access and correction requests through the same channel as general account help.

Email Support

Send your privacy request to the email address listed under your account settings. Include your registered e-wallet name so we can locate your record quickly.

In-App Help Form

On mobile, navigate to Account then Help to find the data request form. It routes directly to the team responsible for privacy and account records.

Common Questions About Your Data on gotto77

These are the questions we hear most from people checking their data rights before or after opening an account. If something is not covered here, live chat or email gets you a direct answer faster.

We collect your name, email address, and the e-wallet identifier you use — DANA, OVO, or GoPay. We also log device type and session data to maintain account security.

Yes. Submit a data access request via live chat or the email address in your account settings. We will compile and send you a summary of the personal data we hold.

Contact our support team through live chat or email and state that you want your account data removed. We process deletion requests where local law in your eligible region permits it.

We do not sell your data. We share only what is necessary with payment processors — such as DANA, OVO, or GoPay — to complete your transactions and verify your account.

Retention periods depend on applicable local law. Once the required period ends, records are removed from active systems. You can ask support for the retention period relevant to your account.

After you close your account, we retain records for the period required by local law. Once that period passes, personal data is deleted from active systems. Submit a closure and deletion request through the in-app help form or email.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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